Refund policy

Last updated: October 22, 2026

At TECHNOVARD we want you to shop with peace of mind. If a product isn't right for you or arrives with a problem, here's how to return it.

1. Right of withdrawal (14 days)
You have 14 calendar days from the day you receive your order to return it without giving any reason. If your order arrives in several parcels, the period starts when you receive the last one.

2. How to request a return
Email us at info@technovard.com with your order number and the product you want to return. You can use the withdrawal form at the end of this policy or any other clear statement. We will reply with the instructions and the return address. You then have 14 days from the date you notify us to send the product back.

3. Condition of the product
Please return the product with all its accessories and, if possible, in its original packaging. You may try it as you would in a shop, but if it is returned with more use than necessary to check how it works, we may deduct the loss in value from your refund.

4. Return shipping costs
If you return a product because you changed your mind, the cost of sending it back is paid by you. We recommend using a tracked shipping service. If the product arrives faulty, damaged or is not what you ordered, we cover all costs.

5. Refunds
We will refund the price of the product and the original shipping cost (up to the cost of standard shipping) within 14 days of the date you notify us of your withdrawal. We may withhold the refund until we receive the product or you send us proof that you have shipped it. The refund will be made using the same payment method you used, at no cost to you.

6. Faulty or damaged products
If your order arrives broken, faulty or does not match what you bought, email us at info@technovard.com with your order number and photos or a video of the problem. We will offer you a repair, a replacement or a refund at no cost to you. All products come with a 3-year legal guarantee of conformity.

7. Exceptions
Sealed products that are not suitable for return for health or hygiene reasons once unsealed after delivery (for example, in-ear headphones) cannot be returned under the right of withdrawal. This does not affect your guarantee if the product is faulty.

8. Cancellations
You can cancel your order free of charge as long as it has not been shipped, and we will refund the full amount. If it is already on its way, you can return it following this policy.

9. Exchanges
We do not offer direct exchanges. If you want a different model or colour, return the product and place a new order.

Withdrawal form (only if you want to use it)
To: TECHNOVARD – info@technovard.com
I hereby give notice that I withdraw from my contract for the purchase of the following product:
– Product:
– Order number:
– Ordered on / received on:
– Name:
– Address:
– Date: